Privacy Policy

Personal Data Processing Update

Introduction

JUNIOR ZERBERA Ltd. takes the appropriate measures to protect the personal data it processes and to ensure that the processing of personal data is always carried out in accordance with the obligations set by the legal framework, both by the company itself and and by third parties who process personal data on behalf of the company.

We would also like to assure you that at JUNIOR ZERBERA LTD, we do not collect data on minors under 16 years of age.

Processor – Data Protection Officer (DPO)

JUNIOR ZERBERA LTD informs that, for the purposes of conducting its business activities, it processes personal data of its customers in accordance with the applicable national legislation and the European Regulation 2016/679 for the protection of individuals against processing of personal data and for the free circulation of such data (General Regulation on Data Protection, hereinafter “Regulation”) as in force.

For any issue regarding the processing of personal data contact the company RM-GroupLTD which has taken on DPO debts at dpo@rmgroupltd.com.

What is the purpose of processing and how we use your personal data

We use your data in a variety of ways that vary depending on the purpose of processing.
There are cases in which JUNIOR ZERBERA LTD. will not be able to take action if it does not have specific Personal Data, such as your Personal Data required during the processing of your orders so that it can be delivered by the carrier to you and not to another third party.

Purposes of processing your personal data are:
(a) the provision of the services you assign to us and wish to receive from us, such as the purchase of products you wish to purchase from us. Specifically:

Execution of your orders

In order to deliver your orders and to be able to support you even after the sale, the necessary information we need is:

  • name and surname for companies VAT, Tax Office, Profession, so that the employee who makes the delivery knows to whom he must deliver
  • the billing and / or delivery address so you can pick it up at your place
  • the phone number so we can contact you regarding your order
  • your email address to receive updates regarding your order.

(b) With your consent and if you have provided us, either during the creation of a member account, or during your subscription to our newsletter and personalized communication, your possibly necessary information, the following possibilities are provided:

Subscribe to newsletters, send updates and offers:
  • To subscribe to newsletters, send updates and offers you must provide us with your email address

With your registration and corresponding consent, you will be able to enjoy all our updates and offers that we send via emails and text messages or Instant messaging through relevant services (for example via SMS, Viber, Push Notifications etc.).

Create a member account:

To create a Member Account you will need to provide us with your email address and set your personal passwords

Customer Satisfaction Survey

The data we collect from our website is used for your participation in a Customer Satisfaction Survey, under the specific conditions set by the legal framework. The Customer Satisfaction Survey is currently conducted via electronic communication.

Creating a Member Account Using Social Media:
  • To create a Member Account using Social Media you must give your consent to the respective Social Media
  • Necessary information we receive from Social Media is your Email address
  • The additional information we receive depends on your social media, it can be either your gender or your date of birth or both if and when you have made it public.

For details on the use of Social Networking media see the corresponding section below.

By creating a member account according to the above and your respective consent, you will place your next orders without having to register or re-enter your details.

You will now be able to enjoy an optimal experience with access to your account details, your order history and the status of your open orders, your favorites and all the settings offered on the “My Account” page.

This will give you access to all your information so that you can fill it in or modify it as needed. You will be able to enter in your account all the necessary information for the execution of your orders, so that you do not have to fill them in every time you order.

You will also be able if you wish to add additional information such as your gender and date of birth which will allow us to be able to offer you an even closer to your needs and more personalized information.

Credit / Debit Card Details
  • Your credit card details are requested upon completion of your orders if you choose the relevant payment method and relate exclusively to their electronic transmission through a secure environment to the banking institution for the completion of your payment only.
  • The implementation of the cardholder certification service may require the transfer of their card details to a third party provider, in cooperation with the bank that completes the card payment process.
What are the legal reasons for processing your personal data?

We process the personal data you provide to us only when we have a legitimate reason to do so.

Legitimate reasons for processing your personal data are:

  1. the provision of the services you entrust to us and wish to receive from us such as the purchase of products and consequently the fulfillment of our contractual obligations in this context, for the proof of your orders, for the after-sales support, in order to We will contact you regarding your orders and generally where it is reasonably necessary or required to comply with legal or regulatory requirements, resolve disputes, prevent fraud and abuse or enforce terms and conditions.
  2. the preservation and protection of the legitimate interests, both yours and ours. This preserves, for example, the IP address, location information, user’s devices to detect or prevent fraud or abuse of our website.
  3. compliance with an obligation imposed by law, such as regulatory compliance for tax purposes
  4. the consent you provide under the specific conditions set by the legal framework, in order to: subscribe to the newsletter, receive updates on products, services, offers, participate in a satisfaction survey, send you personalized updates, etc.
Are minors and children allowed to use our website?

JUNIOR ZERBERA Ltd. does not offer its products and services for purchase by children and minors under 16 years of age.

The children’s products that we offer for purchase, are intended exclusively for purchase by adults and not by children or minors under 16 years of age.

If you are under 16 years old, you may use our website only with the participation and approval of a parent or guardian.

Where we transmit the data

JUNIOR ZERBERA LTD transmits personal data to third parties, to whom the company entrusts the processing of personal data on its behalf. Specifically:

The data is transferred only to cooperating companies with JUNIOR ZERBERA LTD that provide services for the purpose of sending advertising material and personalized offers. Also, this data is transmitted to companies cooperating with JUNIOR ZERBERA Ltd. in order to evaluate the quality of services and the evaluation of products & amp; our services.

Also, for the purposes of implementing the sales contract, data are transmitted to cooperating companies to which the execution of part of the contract has been assigned, such as transport companies or pick-up points selected by you.

In these cases JUNIOR ZERBERA LTD remains responsible for the processing of your personal data and defines the individual details of the processing, and signs a special contract with the third parties to whom it entrusts the execution of processing activities, in order to ensure that the processing is carried out according to with the current legal framework and that every natural person can freely and unhindered exercise the rights conferred on him by the legal framework.

Storage Period

The data storage period is decided based on the following specific criteria depending on the case:

When the processing is imposed as an obligation from

Terms of use

Welcome to our online store. Zerbera and its partners provide you with the services in accordance with the adjacent terms. If you visit or shop on this website, you accept these terms. Please read them carefully.

SECRET

Please read our privacy notice, which governs your visit to our website, to understand our practices.

ELECTRONIC COMMUNICATION

When you visit Zerbera or send us an email, contact us electronically. You agree to receive the communication from us electronically. We will contact you by email or by placing announcements on this site. You agree that all agreements, notices, notifications and other communications we provide to you electronically meet any legal requirements provided by the registered communication.

COPYRIGHT

All content contained on this site such as text, graphics, logos, image buttons, images, audio clips, digital downloads, data editing and software is the property of Zerbera, a copyrighted trademark of this collection by Cart Software and protected by US and international copyright laws. The “eCommerce Cart” software vendor and software developer is licensed under the GNU Common License and all genuine copyrighted software and eCommerce software account reserves the copyright.

TRADEMARKS

Zerbera or its annex.

LICENSE AND ACCESS TO SITES

Zerbera logo or other proprietary graphic or trademark as part of the link without express written permission.

THE MEMBER ACCOUNT

By using this site you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer and you agree to be responsible for all activities that appear under your account or password. If you are under 18, you can only use our website with the participation of a parent or caregiver. Zerbera and its affiliates reserve the right to refuse service, terminate accounts, delete or add content or cancel orders at their own discretion.

REVIEWS, COMMENTS, POST, AND OTHER CONTENT

Visitors may post reviews, comments, and other content and submit suggestions, ideas, comments, questions, or other information as long as the content is not illegal, obscene, threatening, defamatory, intrusive, infringing on copyright. does not consist of or contains software viruses, political campaigns, commercial petitions, chain letters, bulk letters or any form of “spam”. Do not use a fake e-mail address representing or representing another person or otherwise you are misleading as to the origin and content of a card. Zerbera reserves the right to delete (not oblige) such content or convert other content than to not revise the revised mail content as usual. If you post content or submit material, Zerbera assumes no responsibility and is not liable for any content posted by you or any third party.

LOSS RISK

All items purchased from Zerbera are made in accordance with a shipping contract. This basically means that the risk of loss and the title for such items is passed on to you upon delivery from us to the carrier.

PRODUCT DESCRIPTIONS

Zerbera is not as described, the only restoration is to return it to its original state. Disclaimer and limitation of liability This site is provided by Zerbera, does not represent or warrant any kind, express or implied as to the functionality of this site or the information, content, themes or products contained in this site. explicitly that your use of this site is at your own risk. To the fullest extent permitted by applicable law, Zerbera will not be liable for any damages of any kind arising from the use of this site, including but not limited to direct, indirect, incidental, punitive and consequential damages. Some government laws do not allow suspicious warranties or foreclosures or limitations of certain damages. If these laws agree with you, some of the above disclaimers, exclusions or restrictions may not apply to you and you may have additional rights.

APPLICABLE LAW

From the visit to Zerbera or its partners.

DISAGREEMENTS

Any dispute that concerns Zerbera in any way, and with your consent with exclusive jurisdiction, has as its place of meeting such courts. The arbitration under this agreement will be settled under the prevailing rules in force in the Greek Arbitration Association. The arbitrators’ finding will be binding and may be brought as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be merged with an arbitration interfering with any other Contracting Party to this Agreement either through the practices of the arbitration category or otherwise.

SITE POLICY, AMENDMENTS, SERIOUSNESS

Please re-read our other shipping policies such as our return policy on this site. These policies also govern your visit to Zerbera. We reserve the right to make changes to our site, policies, and these terms of use at any time. If any of these terms are deemed invalid, void or for any reason unfulfilled, this condition will be considered serious and will not affect the validity and enforceability of any other condition.

QUESTIONS

Questions about the terms of use, privacy policy or other material-related policy can be asked of our service staff by clicking (contact) in the home menu or by emailing info@zerbera.com

Shipping & Returns

Our store is open all year round, from Monday to Saturday from 08:00 am. until 10:00 p.m. and on Sundays from 09:00 a.m. until 09:00 pm. Shipments are NOT made on Sundays, with the exception of the important nominal holidays. For orders sent electronically until 4.30 pm delivery is made within the day, outside our opening hours, shipments are made the next day.

No product returns are due to the specificity of the products.

Your orders can be paid online through the interbank system (Winbank – Piraeus Bank) which is connected to www.zerbera.gr with the introduction of your credit card (Visa or Master Card). We inform you that your transaction is completely secure, as there is an automatic connection to this interbank system, without any human intervention. For online shopping we accept all Visa and Mastercard credit cards.

Shipping cost

We want to provide you with the best quality at the best price. The company ZERBERA, does not include in its compositions the transport costs as the buyer must know the value of the product & the value of the transport that belongs to him based on region.

Delivery is the same day for shipments received until 5 pm.
After 5pm the delivery takes place the next day.
Deliveries on Sunday are not made, unless it is a big celebration.
Easter Sunday and Easter Monday deliveries are not made.

In the electronic registration of your order, you must have stated the recipient’s phone number, as well as address and area for our best service.

In case you do not give the phone and there is no one to pick up the flowers and they will be returned, you will have to be charged for the shipment again.

For your deposit in the bank you must send us the deposit in pdf format.

For an amount over 70 euros there are no shipping costs.

See in detail the areas we serve.
For any other area you can call us and agree on the shipping cost.

Ampelokipoi, Ellinorosson, P. Psychiko, N. Psychiko, Filothei, Gyzi, Papagou, Athens center, Ilisia, Galatsi, Kypseli, Patisia, Cholargos, Pagrati, Perissos, Zografou, N. Kosmos, Pefki, Vyro, Vyro , Sepolia, N.Ionia, Chalandri, Vrilissia, Daphne, Maroussi, N.Heraklion, Melissia, Agios Anargyros, Kallithea, Egaleo, P. Faliro, Nikaia, Gerakas, Kifissia, Metamorfosi, Petralona, ​​Argylou, Argyroupos , Ekali, Eritrea, Ilion, Chaidari, N. Faliro, Peania, Peristeri, Korydallos, Glyka Nera, Pallini, Ag. Dimitrios Brahami, Glyfada, St. Petersburg, Kefalari

Payment methods

  • Winbank – Τράπεζα Πειραιώς που είναι συνδεδεμένο το www.zerbera.gr με την εισαγωγή της πιστωτικής σας κάρτας (Visa ή Master Card)
  • Με κατάθεση σε ένα από τους ακόλουθους τραπεζικούς λογαριασμούς
    • EΜΠΟΡΙΚΗ Τράπεζα  – Αριθ. Λογαρ.: 84021733 – IBAN: GR 0801200430000000084021733
    • ΕΘΝΙΚΗ Τράπεζα Ελλάδος – Αριθ. Λογαρ.: 47030812 – IBAN: GR0601101820000018247030812
    • Τράπεζα ΠΕΙΡΑΙΩΣΑριθ. Λογαρ.: 5043022388214 – IBAN: GR 2601720430005043022388214
    • EUROBANK Αριθμ. Λογαρ.: 0026.0328.98.0200401059 – IBAN: GR1302603280000980200401059
  • PayPal –  info@zerbera.gr

Δικαιούχος: ΤΖΟΥΝΙΟΡ ΖΕΡΜΠΕΡΑ  ΕΠE

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